Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Rilvo Ebooks ("Company", "we", "us", or "our"), governing your access to and use of our website at rilvo-ebooks.co.uk (the "Site") and our digital ebook products and services (collectively, the "Services").

By accessing or using the Site, creating an account, or purchasing any product, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

If you do not agree to these Terms, you must not use the Site or Services.

Rilvo Ebooks is a United Kingdom-based digital bookstore specialising in the sale of ebooks in DOC (Microsoft Word) and DOCX formats. Our catalogue spans multiple genres including but not limited to romance, thriller, science fiction, fantasy, mystery, horror, children's literature, young adult, historical fiction, and non-fiction.

Our company registration details are as follows:

To purchase and download ebooks, you must create a user account. When registering, you agree to:

• •Provide accurate, current, and complete information
• •Maintain and promptly update your account information
• •Keep your password confidential and not share it with any third party
• •Accept responsibility for all activities under your account
• •Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are dormant for an extended period (with prior notice). You may delete your account at any time through your Dashboard or by contacting us.

All ebooks listed on the Site are digital products delivered in DOC or DOCX format. We make reasonable efforts to ensure that product descriptions, prices, and availability information are accurate at the time of listing.

However:

• •Prices are displayed in British Pounds Sterling (£) and include VAT where applicable
• •We reserve the right to change prices at any time without prior notice
• •The price applicable is the price at the time of your purchase confirmation
• •Occasional typographical errors may occur; we reserve the right to cancel orders arising from such errors
• •Product images are for illustrative purposes and may differ slightly from the actual file content

When you purchase an ebook through the Site:

• •You will receive an order confirmation by email upon successful payment
• •An order number (format: RIL-XXXXXX) will be generated for your reference
• •Payment is processed at the time of purchase through our secure payment provider
• •We accept major credit/debit cards and other methods displayed at checkout
• •All payments are subject to validation and authorisation by the payment provider

We do not store your full payment card details on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors.

Upon successful purchase, ebooks become available for download from your Dashboard:

• •Downloads are available immediately after payment confirmation
• •You may download each purchased ebook a reasonable number of times for personal backup purposes
• •Downloads are accessible for the lifetime of your active account
• •If your account is deleted, you will no longer have access to re-download purchased ebooks
• •We recommend saving downloaded files to your personal device(s) for safekeeping

We are not responsible for any technical issues on your device that prevent opening or reading DOC/DOCX files. Please ensure your device has compatible software installed (e.g., Microsoft Word, Google Docs, Apple Pages).

When you purchase an ebook from Rilvo Ebooks, you are granted a non-exclusive, non-transferable, limited licence to use the ebook for personal, non-commercial purposes only.

All content on the Site and within our ebooks is protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

• •Ebook text, cover designs, and illustrations
• •The "Rilvo Ebooks" name, logo, and branding
• •Website design, layout, and code
• •Product descriptions, metadata, and marketing materials

All ebook content remains the intellectual property of the respective authors and/or Rilvo Ebooks. Your purchase grants you a licence to use the content as described in Section 7 — it does not transfer ownership of the intellectual property.

Unauthorised use of any intellectual property on this Site may constitute a violation of applicable law and may result in legal action.

Due to the digital nature of our products, our refund policy is as follows:

To request a refund, contact us at hello@rilvo-ebooks.co.uk with your order number. Refunds, where approved, will be processed to the original payment method within 5–10 business days.

You agree not to engage in any of the following activities when using the Site or Services:

• •Using the Site for any unlawful purpose or in violation of any applicable laws or regulations
• •Attempting to gain unauthorised access to our systems, servers, or databases
• •Using automated tools (bots, scrapers, crawlers) to extract data from the Site
• •Interfering with or disrupting the Site's functionality, servers, or networks
• •Uploading viruses, malware, or any code of a destructive nature
• •Impersonating any person or entity, or misrepresenting your affiliation
• •Circumventing, disabling, or interfering with security features of the Site
• •Pirating, sharing, or otherwise distributing purchased ebook files

The Site may allow you to submit content, including but not limited to contact form messages, author submissions, and review text ("User Content"). By submitting User Content, you:

• •Grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and process your User Content for the purpose of providing the Services
• •Represent that you own or control all rights to the User Content and that it does not infringe any third-party rights
• •Agree that your User Content is accurate and not misleading, defamatory, or illegal
• •Understand that we may remove User Content at our sole discretion without notice

If the Site offers a review or rating feature for ebooks, the following rules apply:

• •Reviews must be based on your genuine experience with the purchased ebook
• •Reviews must not contain spam, promotional content, offensive language, or personal attacks
• •Reviews must not disclose significant plot details ("spoilers") without warning
• •We reserve the right to moderate, edit, or remove reviews that violate these rules
• •Reviews you submit become our licensed content and may be displayed on the Site

To the fullest extent permitted by applicable law:

• •The Site and Services are provided "as is" and "as available" without warranties of any kind, either express or implied
• •We do not warrant that the Site will be uninterrupted, error-free, or free of viruses
• •We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services
• •Our total liability for any claim arising from these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim
• •We are not responsible for the content, accuracy, or opinions expressed in the ebooks sold on the Site

You agree to indemnify, defend, and hold harmless Rilvo Ebooks, its directors, employees, agents, affiliates, authors, and partners from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• •Your breach of these Terms
• •Your violation of any applicable law or regulation
• •Your infringement of any third party's intellectual property or other rights
• •Any User Content you submit that causes harm to others

The views, opinions, and content expressed in ebooks sold on this Site are those of the respective authors and do not necessarily reflect the views of Rilvo Ebooks.

We do not guarantee the accuracy, completeness, or reliability of any ebook content. Ebooks are sold as creative works and should be understood as such.

The Site may contain links to third-party websites. These links are provided for convenience only and we do not endorse, control, or assume responsibility for the content of such websites.

By You: You may stop using the Site at any time. You may request account deletion through your Dashboard or by contacting us. Upon deletion, your right to re-download purchased ebooks will cease.

By Us: We may suspend or terminate your access to the Site and Services immediately, without prior notice, if you:

• •Breach any provision of these Terms
• •Engage in fraudulent, abusive, or illegal activity
• •Distribute or pirate purchased ebook files

Termination does not affect any rights or obligations that accrued prior to termination. Sections relating to intellectual property, liability, indemnification, and governing law shall survive termination.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Site shall be resolved as follows:

For consumers, nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make changes:

• •We will update the "Last updated" date at the top of this page
• •We may notify registered users by email of material changes
• •Continued use of the Site after changes take effect constitutes acceptance

For material changes that may significantly affect your rights, we will provide at least 14 days' notice before the changes take effect.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision shall be effective only if in writing and signed by us.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rilvo Ebooks regarding the use of the Site and Services, and supersede any prior agreements or understandings.

If you have any questions about these Terms of Service, please contact us:

You may also use our contact form for general enquiries.